Frequently Asked Questions

HOW DO I MAKE A PURCHASE?

Shopping at Ruralhope is easy:

If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing the MAGAZINE section or directly by designer.

Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.

Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE ITEM' button to delete items from your shopping bag.

Click on 'PROCEED TO PURCHASE' to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you can shop at bread.co.th without creating an account.

However, register with us and you'll be able to enjoy the following benefits through your bread.co.th account:

Track your orders and review past purchases

Request your return or exchange directly from your account

Build a customised Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists and take them wherever you go!

Add sold out items to your Wish List so you can see if more stock arrives

Save your address and card details so you can shop even quicker next time

Manage your account details, address book and email preferences

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD'

Which size should I choose?

All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'size conversion chart' link which you will find on every product page.

As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the 'size & fit' tab on every product page.

In addition, our team at bread.co.th tries on every item we stock, and can answer all your questions on sizing and fit - simply email helper@bread.co.th for advice.

How do I know if an item is in stock?

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, please email helper@bread.co.th to find out if there is a waiting list for that item (you will need to be a registered user). Waiting lists are only available for current season collections that have sold out, and do not apply to sale items.

You can also register interest for items previewed in our editorial features, and will receive email notification when they arrive in stock. From time to time, selected items may be available to purchase on a pre-order basis. This means that you can place your order before items are available to ship, but will only be charged at the time of dispatch.

What payment methods does Kajavari accept?

We accept Visa, MasterCard, American Express, and debit cards.

Please note that we do not accept any other methods of payment apart from those listed above.

Is it safe to use my credit card online at bread.co.th?

At bread.co.th, your personal online security is important to us. We do not store or transmit your credit card information in our systems. All orders are processed through a secure checkout system provided by Kasikorn Bank. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at bread.co.th.

Get an extra layer of security when you shopping online with bread.co.th, we have introduced Verified by Visa and MasterCard® SecureCodeTM. These servicee protect your existing Visa and Master card account from unauthorised use when you shop with us.

VISA SECURITIES PROGRAM : VERIFIED BY VISA

In addition to our other ways of preventing, detecting, and resolving fraud, we offer Verified by Visa, a free, simple-to-use service that confirms your identity with an extra password when you make an online transaction.

How it works

1. Activate the Verified by Visa feature Enroll your credit or debit card in the Verified by Visa program now, on your participating card issuer's website or while shopping online.

2. Shop at participating online merchants Visit online merchants that display the Verified by Visa symbol for an added layer of protection.

3. Enjoy enhanced security Enjoy added peace of mind. Activate Verified by Visa on your Visa credit and debit cards.

Activate the Verified by Visa feature

It's easy and only takes a few moments to activate your card. You can activate right here https://usa.visa.com/personal/security/vbv/index.jsp on the secure Visa site, at your participating issuer's site or during the checkout process at a participating online merchant. However you activate, your information is protected.

MasterCard® Securecode

To use this service, you must first register with the bank or other organisation that issued your card. To find out more click here to visit the MasterCard® SecureCode website. http://www.mastercard.com/us/personal/en/cardholderservices/securecode/index.html

click here to visit the MasterCard� SecureCode? website.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. This means that even if someone knows your debit card number, they will unable to complete a purchase without your private password.

Please note: Your Verified by Visa and MasterCard® SecureCode password is not your bread.co.th account password. bread.co.th does not have access to your credit card password.

If you prefer, you may place your order by telephone with our Customer Care team.

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

1) Edit or add a new shipping or billing address

2) During your next purchase, simply unselect the option "remember my payment details" on the payment page.

Which countries does bread.co.th ship to?

bread.co.th ships to 170 countries worldwide, as listed below:

Does Ruralhope ship to Post Office boxes or Freight Forwarding addresses?

Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses.

Why are shipping restrictions applied to some items?

Due to international trading agreements and regulations, bread.co.th is obliged to adhere to particular shipping restrictions.

As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries.

If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.

For more information, please read our Shipping information.